Keya Telecom aims to deliver exceptional services; however, if you are unsatisfied with our services, please refer to our Refund Policy.
1. Eligibility for Refunds
Refund requests are considered under the following conditions:
2. Refund Process
To request a refund, please contact our support team with your account details and reason for the refund request. Once submitted, your request will be reviewed, and you will receive a response within 7 business days.
3. Non-Refundable Fees
Certain fees may be non-refundable, such as installation fees or setup charges, unless otherwise stated in your service agreement.
4. Payment Disputes
In case of payment disputes, Keya Telecom will work with you to resolve the issue. Refunds are issued using the original payment method unless alternative arrangements are requested and agreed upon.
5. Changes to Refund Policy
Keya Telecom reserves the right to modify this Refund Policy at any time. Updates will be posted on our website.
Contact Information
For questions regarding refunds or eligibility, please contact us at:
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